Customer Service Representative

  • VGM Fulfillment
  • Waterloo, IA
  • Full Time
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Job Description

As a highly trained expert on products, technology, and business process, you will work as a Customer Service Representative on behalf of VGM Fulfillment.  You will be responsible for handling inbound customer service inquiries. This role requires you to interact with existing clients and potential new clients each week across the country to resolve support issues. This in involve paying close attention to detail to ensure that reports, correspondence and databases are accurate and exercise effective problem-solving skills when needed, all while ensuring a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be a confident, fully engaged team player that is dedicated to bringing a positive and enthusiastic outlook to work each day.   


These are the responsibilities expected of an applicant interested in this position.

The CSR with support the Customer Service Manager with ongoing projects and needs during daily activities that include:

  • Utilize systems and technology to complete account management tasks
  • Appropriately escalate customer dissatisfaction
  • Be current on industry news, trends, and terminology
  • Have a broad understanding of the current products and programs VGM Fulfillment offers
  • Conduct the onboarding of new customers and provide training and ongoing support
  • Professionally handle all customer requests (calls, emails etc.) and thoroughly answer any questions, issues, or concerns
  • Ensure first contact resolution through problem solving and effective call handling
  • Provide consistent customer service,
  • Maintain a positive and professional attitude while working with others of varying backgrounds 
  • Project enthusiasm and confidence in your verbal and written communication
  • Play a fundamental role in achieving our ambitious goals and growth objectives
  • While performing the duties of this job, the employee is regularly required to assist with other departmental functions 

There are no supervisory responsibilities in this role*


Applicants are expected to meet these qualifications to be considered for this position.

Highly preferred candidates have one to two years of experience in a customer service role. Additionally, qualified candidates should:

  • Have working knowledge of Microsoft software such as Outlook, Word, and Excel along with the ability to learn VGM-developed systems
  • Customer-focused approach to work; our company exists because of and for our customers
  • Possess the ability to be independent in much of their function and to reach out when help is needed
  • Highly organized with the ability to prioritize workload and manage multiple, potentially conflicting timelines with attention to detail and a positive outlook
  • A flexible attitude with respect to work assignments and new learning opportunities
  • Shows commitment to and performs consistently high quality work
  • Must be detail oriented, demonstrate excellent communication skills, have the ability to work independently, and thrive in a team environment. 
  • This position operates primarily in an office environment, so sitting at a desk for long periods of time will be a daily occurrence.

Find out more about VGM Fulfillment at

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