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Customer Service Representative/Rater Internship

  • VGM Insurance
  • Florham Park, NJ
  • Internship
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Job Description

As a customer service representative (CSR) intern in this role you will be responsible for working with our producers to insure accuracy, timeliness and excellent customer service.  A CSR’s main objective is to assist the producers allowing them more time with customers to maintain our current book of business while rounding out the account. 

Our ideal candidate is a quick learner who demonstrates an excellent work ethic, pays close attention to detail to ensure that reports, correspondence and databases are accurate and exercises effective problem-solving skills. One must also be able to follow instructions and adhere to deadlines as well as be detail oriented and committed to success. The right candidate should be self-directed and have the ability to manage multiple projects

Responsibilities

These are the responsibilities expected of an applicant interested in this position.

Putting the client needs first is deeply rooted in our culture and at the core of everything we do. In providing excellent service one will perform the duties of:

  • Rating liability, property, auto and work/comp,
  • Binding coverage with our carrier partners,
  • Processing policy changes; accurately and efficiently,
  • Issuing policies and endorsements; accurately and efficiently,
  • Communicating with our carrier partners; daily phone and email interaction,
  • Following-up with insureds/outside agents; daily phone and email interaction,
  • Serve as quality control point to ensure that all calls, paperwork, policy and procedures for customer requests have been adhered to.

Qualifications

Applicants are expected to meet these qualifications to be considered for this position.

Preferrable Sophmore - Senior student with an academic study emphasis in business.

  • Microsoft MS Excel, Word, Outlook, and Power Point proficiency to produce professional documents.
  • General mathematics to sufficiently process account and transaction information.
  • Work ethically and with integrity, including maintaining client and firm confidentiality.
  • Verbal and written communication skills to communicate ideas and thoughts in a clear, professional manner.
  • Ability to work independently and learn quickly as well as work collaboratively within a team environment.
  • Exceptional organizational skills to prioritize and complete work efficiently.
  • "Team Player" mindset and doing whatever is needed, big or small.
  • Dedicated to exceeding quality standards and providing products and services of the highest caliber.
  • Willingness to learn and succeed!

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Find out more about VGM Insurance at vgminsurance.com

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