Retail Sales Associate

  • VGM Retail
  • Waterloo, IA
  • Part Time
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Job Description

The Retail Sales Associate position requires core competencies in selling skills, customer service, communication skills, listening, clinical language, team collaboration, and keeping the selling floor stocked with merchandise and ready for sales events, or organizing the selling floor and stock areas.


These are the responsibilities expected of an applicant interested in this position.

  • Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs
  • Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, our store, and the purchase
  • Ensuring that fitting rooms are ready for customers by promptly clearing out merchandise and returning it to the proper area of the selling floor
  • Maintaining selling floor presentations, and restocking them as needed
  • Learning store systems and procedures to enhance selling efficiencies and complete support duties
  • Handle all returns courteously and professionally
  • Responsible for achieving personal sales goals, department goals and team goals
  • Maintain a professional attitude with sincerity and enthusiasm reflecting our commitment to our customer – the most important person in our stores
  • Be knowledgeable of and perform sales support functions related to POS procedures
  • Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer
  • Be aware of current promotional events and sales
  • Maintain good housekeeping standards
  • Adhere to Loss Prevention and inventory control and compliance procedures
  • Perform other duties as assigned
  • Regular, dependable attendance and punctuality


Applicants are expected to meet these qualifications to be considered for this position.

Education/Experience:  Previous retail sales experience preferred, but not required


Communication Skills:  Strong interpersonal and communication skills.   Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to effectively communicate with customers, peers, and management.  Ability to communicate on the telephone with proper etiquette.


Mathematical Skills:  Basic math functions such as addition, subtraction, multiplication, and division.  Ability to use a calculator and calculate percentages and ratios.  Must be able to make change in American monetary units.


Reasoning Ability:  Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.  Ability to work as part of a team and take initiative independent of direct supervision.


Other Skills:  Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.


Physical requirements: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours.  May occasionally involve stooping, kneeling, crouching, and climbing ladders.  Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.  Involves lifting at least 30 lbs.


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