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Customer Service Representative

Company: Strategic Imaging
Status: Full Time
Posted: 5/8/2017
Location: Waterloo, IA

Job Description:

Strategic Imaging is looking for a motivated, detail-oriented individual to work as a Customer Service Representative in a fast pace commercial print environment. As a Customer Service Representative, you will play a key role in meeting day-to-day client needs, communication and leading various projects.


Interested Applicants will be required to work 40 hours per week (8 – 5 Monday thru Friday) and must be located within reasonable driving distance of Waterloo, Iowa (no relocation package is offered).  We offer competitive pay based on years of experience and technical knowledge.  Interested applicants should apply online.


  Position requirements and responsibilities include:

  • Work directly with clients and the production and sales team to guide printing projects through the production process
  • Gather information needed from client and team members to enter detailed job information into our job ticket system.
  • Review and understand graphic order layout instructions.
  • Maintain a high level of production output.
  • Process mailing data using proprietary mailing software.
  • Manipulate, merge and purge complex data files.  


Qualified applicant REQUIREMENTS include:

  • Proficiency in Microsoft Office
  • Experience with Adobe graphics software              
  • Discipline to work independently
  • Ability to troubleshoot and create solutions
  • A passion for improvement
  • You have at least 2 years of experience with client based customer services
  • You have at least 2 years of experience with Microsoft Excel
  • You have attention to detail and can multitask at a high level.
  • You understand urgency and getting projects completed above expectations.
  • You have good communication skills and you are a self-starter.


Benefits include:

  • 401(k), Including a 3% Company Match
  • ESOP (Employee Stock Ownership Plan)
  • Paid Sick Leave, Vacation and Holidays
  • Onsite Fitness Center
  • Health Partners Healthcare Insurance
  • Optional Dental and Vision Insurance
  • TASC - Flexible Spending Accounts
  • EAP (Employee Assistance Program)
  • Life Insurance

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